Privacy policy
Last updated: September 13, 2025
True North Anchor (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our store.
Information We Collect
When you shop with us, we may collect the following information:
Contact details: name, shipping/billing address, phone number.
Order details: products purchased, order history, returns, or exchanges.
Payment information: processed securely through our payment providers (we do not store full credit card details).
Account details: if you create an account, we may store your login information.
Device & usage information: such as IP address, browser type, and how you interact with our website.
How We Use Your Information
We use your information to:
Process and deliver your orders.
Provide customer support and respond to inquiries.
Communicate with you about orders, products, or promotions.
Improve our website and shopping experience.
Prevent fraud and ensure secure transactions.
Sharing Your Information
We only share information with trusted service providers who help us operate our store—for example:
Shopify (our e-commerce platform).
Payment processors (to handle secure transactions).
Shipping carriers (to deliver your order).
We do not sell your personal information to third parties.
Cookies
Our website uses cookies to improve your experience, remember preferences, and analyze traffic. You can disable cookies in your browser, but some site features may not function properly.
Data Security
We take appropriate measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request corrections or updates to your information.
Request deletion of your information (unless we are required to keep it for legal reasons).
Opt out of marketing communications at any time.
To exercise these rights, please contact us through our Contact Page.
Children’s Privacy
Our services are not directed to children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us through our Contact Page.