Refund policy

Last updated: September 13, 2025

At True North Anchor, we want you to enjoy your shopping experience. If you’re not fully satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

Items must be unused, in original packaging, and in the same condition you received them.

To begin a return, please contact us through our Contact Page for instructions. Returns sent without approval will not be accepted.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products

Personal care and hygiene products

Clearance or final sale items

Gift cards

Refunds

Once your return is received and inspected, we’ll notify you.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, please contact us through our Contact Page.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.

Contact Us

For any questions about returns, refunds, or exchanges, please reach out through our Contact Page.